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When looking for care for yourself or a loved one, you may have a lot of questions. Here are answers to the questions we are most frequently asked.
If you want to talk to someone to have your questions answered, please give us a call at (775) 507-3111
Will I always have the same caregiver?
We understand that most of our clients appreciate having the stability of the same caregiver day after day. It is our goal as well! If you need 24-hour care or multiple days of service each week, we will assign two or more caregivers to ensure that your needs are consistently met while avoiding overtime charges, especially with hospice care.
What happens if the caregiver that helps me is sick or goes on vacation?
Help at Home Senior Care has a large staff of caregivers so we work towards promptly and efficiently sending another qualified caregiver to substitute in these circumstances. We will notify you of any changes in staffing or scheduling.
What if I do not like the caregiver that is assigned?
We take pride in matching you with a caregiver that is a good fit for your needs and home. However, we will assign a different caregiver if requested. Your satisfaction is of utmost importance to us.
How do I pay for home care?
Most people rely on their personal assets or the assets of family members to pay for their services. Some people have long-term care insurance or qualify for assistance through the Veteran’s Administration. Some people find that using a reverse mortgage can be an economical way to fund home care services.
Why should I choose a home care company rather than employing a private caregiver?
We are a third-party employer that provides thorough background checks of our well-trained caregivers to work in your home. We monitor our caregivers to be sure that they are performing their work well, show up and leave on time, and maintain high ethical standards while working. With a staff of well over 100 caregivers, we have resources to pull from when someone is sick or on vacation.

As the caregivers’ employer, we assume all employment liability and compliance with all employment laws. When you hire a caregiver privately, you are responsible for screening, interviewing, completing background checks and maintaining the role of manager, including having to terminate the caregiver if it doesn’t work out. You assume all financial and legal responsibilities. Payroll taxes, Social Security, Medicare, unemployment, disability insurance and worker’s compensation are your responsibility.
What kind of training do you provide for your caregivers?
Our caregivers are required to participate in our comprehensive training program which was developed by a registered nurse educator using nationally recognized training curriculum. All caregivers receive ongoing coaching and training throughout their career with Help at Home Senior Care by our experienced staffing team who have all been caregivers themselves. We provide our caregivers with over 150 different classes, depending on the needs of the clients they serve. We also offer Training Certifications in several areas from Dementia to Parkinson’s. So, our caregivers are equipped to meet the needs of their clients.
What is home care?
In-home caregivers are available 24 hours a day, seven days a week. They provide non-medical assistance for seniors including meal preparation, bathing, dressing, running errands, and companionship. Studies show patients heal more quickly and are more comfortable in the familiar surroundings of their own home, rather than in an institution.
What if my loved one needs medical help or other services in order to stay at home?
Our caregivers are non medical but can work alongside the medical services that the senior is receiving, including providing hospice care. We can help with medication reminders, specialized meal preparation, encourage PT exercises, and engage in social or memory activities.
I provide the care for my loved one, but I am tired and overwhelmed. Can you help me?
We understand that caregiving can be wearing, and that family members need and deserve a break! Respite care will give you the time you need to relax so that you can return refreshed. Many people also use respite services to fulfill work commitments, spend time with other family members, and take care of other responsibilities.
Do you provide care for people who don’t live at home?
Yes. We provide companionship and care for people who live in assisted living and nursing facilities because they may require extra attention or have constant personal care needs.

Have more questions?

We’d be happy to answer them and help you determine if home care is the best solution for your care needs. Call us at (775) 507-3111 to learn more about our senior home care and dementia care in Reno, NV and the surrounding areas.
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